WhatsPay Account Deletion Request

Option 1: In-App Deletion (Recommended)

If you still have the WhatsPay app installed:

1. Open the app and sign in.
2. Navigate to Settings > Account.
3. Tap Delete Account and confirm. Your request will be processed immediately.

Option 2: Web / Email Request

If you no longer have the app installed, you can request account deletion by contacting our support team:

1. Send an email to contact@maceytechnologies.com from the email address associated with your WhatsPay account.
2. Use the subject line: "WhatsPay Account Deletion Request".
3. Include your registered phone number in the body of the email to help us locate your account.
4. Our team will process the deletion within 7 to 14 business days of verifying your request.

Data that will be permanently deleted:

• Your personal profile (name, email address, phone number).
• Device identifiers, secure local session tokens, and authentication keys.
• Your saved payment preferences.

Data that will be retained:

Because WhatsPay facilitates financial transactions, Macey Technologies is legally required to retain specific data even after an account is deleted.

• Retained Data: Transaction history and payment processing records.
• Retention Period: Kept securely for up to 7 years to comply with local tax, accounting, and anti-money laundering (AML) regulatory obligations. After this mandated period, the records are permanently erased.
• Purpose: Legal compliance, dispute resolution, and fraud prevention only. This data will not be used for marketing.